Solutions
SELF-CHECKOUT CONTROL: CHALLENGES AND SOLUTIONS
Details
The strategic partnership between ITAB and the technology startup Signatrix provides answers to key concerns for retailers.
Self-checkout (SCO) systems have been integral to retail for many years. They dominate the grocery sector but are also expanding into other retail segments. Several factors contribute to the growing adoption of self-service checkouts, where customers scan their products and complete transactions independently:
- Optimized space utilization
- Increased checkout efficiency
- Reduced operational costs
- Faster and simpler transactions for customers
Are there challenges associated with self-checkout? Of course...
- The responsibility for accurate scanning and payment shifts from store staff to customers
- Monitoring is more complex, and the system is susceptible to errors and fraud, leading to financial losses
Self-checkout theft presents challenges for both store employees and customers. Employees are burdened with overseeing multiple self-checkout stations, increasing the risk of theft and additional strain on resources. On the other hand, customers experience frustration and longer wait times due to enhanced security measures.
Retailers understand from their own experience: alongside ensuring a simple and pleasant customer experience with time savings and without distractions, there is an increasing need to ensure loss prevention, employee and customer safety, as well as protection against theft and inventory losses, and the costs they cause.
Since there can be no compromises regarding a flawless customer experience, it is clear that whoever finds the right balance between loss prevention and seamless shopping will solve the challenge that concerns all retailers.
By following the latest trends in store security and sales optimization for our clients, INPUT has found the answer to this dilemma: the partnership between ITAB and the German startup Signatrix.
What is it about?
The innovative loss prevention and checkout monitoring systems developed in collaboration between ITAB and Signatrix are based on technological platforms powered by Retail AI. Artificial intelligence integrated into the ITAB platform detects customer movements, objects, and irregular behaviors in retail stores. This technology enables retailers to:
- Monitor and track store activity through on-demand data and notifications
- Add and fine-tune applications for specific use cases
- Analyze and review incidents
- Gain deeper insights into store dynamics and customer behavior through analytics.
What does the ITAB – Signatrix partnership bring?
It provides all the benefits of self-checkout—without the risks of losses!
- Reduced risk of theft from non-scanned or incorrectly scanned items
- Increased sales by preventing fraud and shrinkage
- Protected customer experience: easy error correction with staff assistance
- Real-time alerts and notifications to staff, enabling immediate response and support
Developing effective self-checkout control strategies requires a comprehensive approach—from smart store design, staff training, and process optimization to implementing advanced technological solutions that benefit all stakeholders.
There is no one-size-fits-all solution, and successful self-checkout control requires a combination of analytics, data, and strong strategies. For all these aspects, INPUT, through its strategic partnerships with industry leaders, provides insights, expertise, and implementation of cutting-edge solutions.
